FAQ
Questions from HR and EAP teams
How does an employee get referred?
The employee can call (704) 448-6053 or request an assessment online. HR or an EAP counselor can also call with the employee's consent. The employee completes the assessment directly with our clinical team.
Will you tell us how the employee is doing?
Only with the employee's written consent, and usually only what's needed for leave or return-to-work decisions, such as attendance and expected return date. Clinical details stay private.
Is treatment covered by our health plan?
Most commercial plans cover PHP and IOP when they are medically necessary. We verify the employee's benefits before they start. How insurance works at Novaris
Can we learn more about your programs?
Yes. Call us and we'll walk your HR or EAP team through our programs and referral process.
Related: referrals for clinicians · working while in treatment · PHP and IOP compared